Reed Fence and Deck (“we”, “us”, or “our”) is committed to respecting and safeguarding your privacy. This Privacy Policy explains the types of information we collect, how we use it, and the circumstances under which we may share it.

Scope This policy applies to personal information collected through our website, phone interactions, email communications, text messages, in-person consultations, and any other channels where you interact with Reed Fence and Deck.

Information We Collect

  • Contact Information: Your name, address, email address, and phone number.
  • Project Details: Information about your property, specific fencing or deck requirements, design preferences, and budget.
  • Payment Information: Billing address and secure payment details if you choose to pay online or with a card.
  • Website Usage: Data about how you navigate our website, including pages visited and time spent, through the use of cookies (See “Cookies” section below).
  • Text Message Communication: Content of text messages related to project inquiries, scheduling, updates, and necessary changes.

How We Use Your Information

  • Providing Services: To respond to your inquiries, schedule consultations, prepare accurate quotes, process payments, and fulfill your fence or deck project to completion.
  • Communication: To communicate with you regarding project status updates, scheduling, and any necessary changes or follow-up. This may include communication via text message, with an average frequency of once per month.
  • Marketing (With Your Consent): We may occasionally send you information about promotions, new services, or general company news if you opt-in to receive such communications.
  • Improving Services: We analyze website usage data to understand customer preferences and improve our online experience.

Information Sharing

We will only share your information in the following limited circumstances:

  • Third-Party Service Providers: With subcontractors or suppliers necessary to complete your project, always upholding strict confidentiality agreements.
  • Legal Compliance: If we are legally required to disclose information to comply with governmental laws, regulations, or a valid court order.
  • Protection of Rights: In the event we believe it necessary to protect our property, rights, or safety, or that of our customers or others.

Cookies

We use cookies on our website. These are small text files placed on your device to enhance website functionality, track how visitors use our website, and in some cases deliver targeted advertising. You can control the use of cookies through your web browser settings.

Data Security

We take appropriate measures to protect your information from unauthorized access or disclosure through the use of administrative, technical, and physical safeguards.

Your Choices

  • Accessing or Correcting Your Information: Contact us if you wish to review or make changes to the personal information we have collected about you.
  • Marketing Opt-Out: You can choose not to receive marketing communications from us at any time by using the “unsubscribe” link within our emails, replying “STOP” to marketing text messages, or contacting us directly.

Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Changes to This Policy

We may revise this policy from time to time and will post the updated version on our website. The “Effective Date” at the top of the policy will indicate when the latest changes were made.

Contact Us

If you have questions about our Privacy Policy, please contact us:

We strive to address your concerns in a timely and satisfactory manner.